terms & conditions
payment, refunds and cancellations
Calm by Nature programmes require payment at the time of booking. You can choose to pay in full or spread the cost across three monthly instalments. If the current cohort at the time of application is full, you will be placed on a waiting list. A non-refundable deposit of £100 will be required at the time of booking to secure your place on the waiting list. The remainder of the programme fee will be collected upon onboarding at the start of the appropriate cohort. Cancellations of Calm by Nature programmes within 30 days are refundable under the guarantee if progress is not shown (evidence must be provided). After this period, refunds will not be issued unless stated in the guarantee below. Any Calm by Nature sessions cancelled within 48 hours of the booking, or bookings that are not attended, are lost and cannot be rescheduled. We operate a two-strike policy for no-shows. After two missed sessions, your programme will be terminated and you will be ineligible to book with us again. Group Classes require payment at the time of booking. Cancellations within 48 hours of a class are non-refundable.
bear basics risk-free guarantee - calm by nature programme
To qualify for the guarantee, an email request must be sent to info@bearbasicscanineacademy.co.uk 2 weeks of your final session.
The request must include evidence of the following:
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Food Motivation: Dog eating a full meal from a bowl and by hand. (video)
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Marker Charging: Demonstration of the marker charging process and dog's response to markers. (video)
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Marker Charging: Demonstration of the response to a charged marker. (video)
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Homework completion in environments with increasing levels of difficulty. (video)
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Fulfilment or play demonstration from an example on the hub. (video)
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E-Collar Training Completion (if applicable): Completion of each stage of E-Collar training. (videos)
As well as the above video evidence, in order to qualify for a refund, the client must have
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Attended the onboarding call and the 3 x 1:1 coaching sessions.
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Attended at least 2 x weekly group classroom call per month (4 opportunities are provided per month).
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Actively engaged with the community chat with other owners on the platform, demonstrating regular participation and interaction.
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Uploaded videos to the platform for feedback and asked questions regarding training for advice. Or Communicated with Nick via WhatsApp with video evidence of homework, written or voice note updates on progress (communication is essential for support and guidance).
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Completed all sections of the Calm by Nature Roadmap and provided video evidence of completion for each stage, demonstrating progression through all 10 steps.
Failure to meet all five conditions voids the guarantee. Refunds will not be issued unless these conditions are verifiably met and no measurable behavioural progress has occurred. Please ensure all video evidence is included in the email to be considered for the Bear Basics Risk-Free Guarantee.
safety
Any instances of accident or injury to you or your dog must be reported at the time they occur. Please follow the trainer’s instructions at all times. Please keep your dog on the lead at all time unless told otherwise by your trainer. You are responsible for your dog at all times. Children under the age of 18 must be accompanied by an adult.
health and vaccination
All dogs and puppies must be suitably vaccinated against potential risk of disease, as well as being treated for internal and external parasites. There can be no guarantee that there is no risk of disease at any venue or when in contact with other dogs and equipment (such as toys). It is the owners/handler’s responsibility to ensure their dog is fully protected against the risk of disease. If the owner chooses not to routinely vaccinate their dog this is their choice and the decision is made at their own risk.
Please advise in advance of any session if your dog has been unwell or if they have been in contact with another dog infected with a contagious disease. Depending on the issue, it may be advisable for the session to be cancelled or re-arranged. It is the owner’s responsibility to ensure their dog is fit and healthy for the session.
If your dog has any know allergies or food intolerances, please make us aware before the session and provide your own appropriate food.
If your dog comes into season, please let us know ahead of the session so we can make adequate plans ahead of time.
marketing/privacy
The personal information on your booking form will be kept confidential and won’t be passed to any third party. We may send out occasional emails and marketing to the email address you provide. If you would like to opt out of these, please let us know.
Photographs and/or videos are occasionally taken during training sessions to be used on Bear Basics Canine Academy's social media sites and/or the website. If you do not wish for photographs/videos of you or your dog to be used for marketing purposes, please let us know. Photos and/or videos can only be taken during sessions at the discretion of Bear Basics Canine Academy.
equipment
Bear Basics Canine Academy will accept liability for any failures of equipment that is provided by Bear Basics Canine Academy. Bear Basics Canine Academy will not accept liability for any failures of equipment that is not provided by Bear Basics Canine Academy. Please ensure your dog has appropriate fitting equipment, including collars, leads and harnesses.
disclaimer
We make every effort to ensure the safety of both clients and dogs in training sessions. By making a booking with Bear Basics Canine Academy, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Bear Basics Canine Academy for all personal injury and damage to property while attending training sessions. You agree to assume all responsibility for any risks, injuries and damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session (s) or who comes in your place aware that they are there at their own risk. You understand and accept that your dog (and his/her behaviour) remains your entire responsibility at all times, whether or not in the presence of a dog trainer.
waiver of liability
Bear Basics Canine Academy is hereafter referred to as BBCA.
I hereby accept all risks associated with my participation in all BBCA training sessions, including, but not limited to: the risks of any injuries to myself, my dog and any of my family members or third parties who may attend; the risks that my dog may cause injury to other persons and/or dogs involved; and the risks that saliva, dog faeces, water, food, training equipment and/or other debris and natural hazards may be present in the training area. I am voluntarily participating in these activities with knowledge of these potential dangers. I acknowledge that dogs can be inherently difficult to control and that not all dogs may be under control at all times resulting in the possibility of injury to myself, my dog, my family members, or third parties.
I accept personal responsibility for any and all actions my dog makes and will not hold BBCA or the associated instructors responsible. I am responsible for my own dog(s) at all times and have read BBCA's terms and conditions and agree to them fully.
I certify that I have been informed and understand that there is always some unavoidable risk of injury involved when working with dogs, especially dogs with behavioural issues. Additionally, I have had full opportunity to discuss all concerns I have about the foregoing risks with BBCA and its authorised representatives. I have also made all inquiries and investigations to my satisfaction related to such risks, including, but not limited to, an examination of the training area (where applicable).
I acknowledge that BBCA has not represented, promised, guaranteed or warranted that my dog will never bite, that my dog will not be dangerous in the future, that my dog will not exhibit other behavioural problems, or that the results of the training will last for any particular amount of time.
At BBCA's sole election, BBCA's duties shall terminate if (a) in BBCA's sole judgment my dog is dangerous to BBCA trainers or any other person or animal, or interferes with the training of other dogs, or (b) I breach any term or condition of this Agreement. Upon termination in accordance with the foregoing, BBCA's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect. BBCA reserve the right to ask handlers to leave classes if their dog is disruptive.
If my dog causes property damage, or bites or injures any dog, animal or person (including but not limited to BBCA trainers and BBCA's agents), during or after the term of this Agreement, then I agree to pay all resulting losses and damages suffered or incurred, and to defend and indemnify BBCA and BBCA's agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If my dog is injured in a fight or in any other manner during or after the term of the Agreement, I assume the risk and agree that BBCA should not be held responsible for any resulting injuries, losses, damages, costs or expenses.
I will hold BBCA, its owner(s), employee(s), or agent(s) free and harmless from any and all claims, liability, damage, loss, or expenses arising out of any injury to any person or to any person's property by my dog, while in my care, custody and control.
This Waiver of Liability is legally binding. Should I wish to make a claim to the contrary to what I have agreed to, I shall be liable for all expenses (including solicitor's fees, court costs and consultant fees) incurred by both myself and BBCA.